Closeup of a man and a woman meeting with a professional agent and shaking hands with the words 'Fair, Helpful, & Timely Service. Every Time.' on the image

Claims

Prompt and Fair Claim Service – Every Time

Pioneer Specialty offers a number of easy ways for you to report your claim. For the quickest response to any claim, please call the convenient toll-free number below. Of course, you may always report your claim directly to your Independent Insurance Agent, who can guide you through the reporting process. (You can use our Find an Agent tool to find your agent's phone number.)

If you choose to report your claim by fax or email directly to Pioneer Specialty, please see the information below. We will respond to all claims reported outside of business hours within the next business day.

Business Auto (Including Auto Glass) & Property Claims

(855) 921-3164 Toll Free
(855) 921-5670 Toll Free or (952) 921-5670 in the Twin Cities Metro
newloss@wnins.com

Pioneer Specialty Insurance
Attn: Property and Casualty Claims
P.O. Box 1463
Minneapolis, MN 55440-1463

Workers' Compensation Claims

To report an injury and have the First Report of Injury report completed on your behalf, call the First Report of Injury Helpline:

(855) 921-3164 or (855) 607-7548 Toll-Free
wc.mail@wnins.com

Pioneer Specialty Insurance
Attn: Workers' Compensation Claims
P.O. Box 1463
Minneapolis, MN 55440-1463

Advocacy Help Line: (855) 607-7548
About the Advocacy 24/7 Helpline (video)
Preferred Provider Organization Lookup (PPO)

E-billing Information for Minnesota Workers' Compensation and Auto Medical Bill Submission

Mitchell Clearinghouse Electronic Billing (Connectivity Issues and Questions)
Clearinghouse Name: Jopari Solutions

eBill Enrollment and Customer Care Contact Information:
(800) 630-3060, Option 3
support@jopari.com

Mitchell Bill Review Customer Service (Questions on Bill Review Services/Reductions)
Clearinghouse Name: Mitchell
Contact: Aretha R. or Stephanie M.
(800) 732-0153

Western National Clearinghouse Payer ID
Western National Assurance: 13005
Western National Insurance / Pioneer Specialty: 39137
Western National Insurance Group: 15865

Western National Claims
To obtain claim number/adjuster contact us at:
(800) 862-6070
wc.mail@wnins.com

Mailing Address for Medical Bills
Western National Insurance Group, c/o Mitchell
P.O. Box 2811
Clinton, IA 52733