Claims

Prompt and Fair Claim Service – Every Time

Pioneer Specialty offers a number of easy ways for you to report your claim. For the quickest response to any claim, please call the convenient toll-free number below. Of course, you may always report your claim directly to your Independent Insurance Agent, who can guide you through the reporting process. (You can use our Find an Agent tool to find your agent's phone number.)

If you choose to report your claim by fax or email directly to Pioneer Specialty, please see the information below. We will respond to all claims reported outside of business hours within the next business day.

Business Auto (Including Auto Glass) & Property Claims

Phone: (855) 921-3164 Toll Free
Fax: (855) 921-5670 Toll Free  |  (952) 921-5670 in the Twin Cities Metro
Email: newloss@wnins.com
Mail:
Pioneer Specialty Insurance
Attn: Property and Casualty Claims
P.O. Box 1463
Minneapolis, MN 55440-1463

Workers' Compensation Claims

To report an injury and have the First Report of Injury report completed on your behalf, call the First Report of Injury Helpline:

Phone: (855) 921-3164 Toll Free
Email: pc.claims@wnins.com
Mail:
Pioneer Specialty Insurance
Attn: Workers' Compensation Claims
P.O. Box 1463
Minneapolis, MN 55440-1463

Advocacy Helpline: (855) 607-7548
About the Advocacy 24/7 Helpline
Preferred Provider Organization Lookup (PPO)

E-billing Information for Minnesota Workers' Compensation and Auto Medical Bill Submission

Mitchell Clearinghouse Electronic Billing

Connectivity Issues and Questions:
Clearinghouse Name: Jopari Solutions

eBill Enrollment and Customer Care Contact Information:
Phone: (800) 630-3060
Email: support@jopari.com


Mitchell Bill Review Customer Service

Questions on Bill Review Services/Reductions:
Clearinghouse Name: Mitchell
Contact: Aretha R. or Stephanie M.
Phone: (800) 732-0153


Western National Claims

To obtain claim number/adjuster contact us at:
Phone: (800) 862-6070
Email: wc.mail@wnins.com


Mailing Address for Medical Bills

Mail:
Western National Insurance Group, c/o Mitchell
P.O. Box 2811
Clinton, IA 52733