Automatic Pay (Electronic Funds Transfer): Frequently Asked Questions

The Automatic Pay (Electronic Funds Transfer) program will automatically withdraw the minimum due as shown on your account statement. If you want to have more than the minimum due deducted, you will need to call us and let us know the new amount. Payment amounts can be changed up to three business days prior to the due date.

How much does it cost?

The Automatic Pay (Electronic Funds Transfer) program is free.

Do all of the policies on my account need to be paid by Automatic Pay (Electronic Funds Transfer)?

Yes. If you have multiple policies on your account, they all must be paid by Automatic Pay (Electronic Funds Transfer).

What if I change bank accounts?

Simply notify us at least three business days prior to your current statement due date. We will send you a new authorization form to complete.

Can I use different bank accounts to pay the policies on my account?

Yes, you may request this at renewal. Your renewal policies will be moved to a new billing account.

Can I choose my due date?

Yes, just select your preferred due date when you sign up. Payments will be deducted on, or shortly after, the date you select (dates can vary due to weekends and holidays). The deduction will never occur earlier than your preferred due date.

What if I try Automatic Pay (Electronic Funds Transfer) Payments and don't like it?

You can cancel your authorization by notifying us in writing at any time. Please note that we need to receive your request to discontinue Automatic Pay (Electronic Funds Transfer) payments at least three business days prior to your due date in order to stop a payment from being deducted from your bank account.

What else should I know?

  • The minimum due on any outstanding bills must be paid before you can be set up for automated payments.

  • If you want the payment deducted from a joint account, both parties need to sign the authorization form.

How do I sign up?

Signing up is easy. Just complete an Automatic Pay (Electronic Funds Transfer) Authorization Form and send it along with a voided check or savings deposit slip to:

Western National Insurance Group
P.O. Box 59184
Minneapolis, MN 55459-6184

Western National Insurance Group processes all billing for Pioneer Specialty Insurance Company.