Loss Reporting
Property & Casualty
To report a new loss, we request our policyholders report all new losses directly to their agent. Our Agent Locator can help you find your agent's phone number. If you are unable to report the loss to your agent, please use one of the following options. All claims being reported by one of these options outside of business office hours will be acknowledged the following business day.
- Mail a completed Loss Notice to Pioneer Specialty via the Western National Insurance Group office:
Western National Insurance Group
Attn: Property and Casualty Claims
PO Box 1463
Minneapolis, MN 55440-1463
- Fax a loss Notice to our office:
(952) 921-3153
(888) 862-6068 (Toll-Free)
- Speak to a representative who will take the loss information by phone:
(952) 921-3164
(800) 862-6070 Ext. 7164 (Toll-Free)
- Report your claim online using one of the Western National Insurance Group's online reporting forms:
Auto claim (Commercial Auto)
Property claim (Inland Marine, Commercial Fire)
If you wish to report a claim on another type of policy not listed, please contact your agent or report by one of the other methods listed above.
Emergency Reporting:
If you have an EMERGENCY that can not wait until the next business day, (this includes all property fire losses) you can call (952) 835-5350 or (800) 862-6070 for assistance from our on-call adjuster, who is available 7 days a week. Any call after 10:00pm will be returned the following morning.
Midwest Office Hours (Edina, MN):
7:30am - 4:30pm Monday - Friday (CT)
Northwest Office Hours (Seattle, WA):
7:30am - 4:30pm Monday - Thursday (PT)
7:30am - 12:00pm Friday (PT)
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Workers' Compensation
Workers' Compensation is a state-regulated system designed to provide wage replacement and medical benefits to an employee who sustains a work-related injury or illness. The jurisdictions we service include Minnesota, Wisconsin, South Dakota, and Iowa, and our claim staff has extensive experience administering benefits and managing claims. We utilize the best medical and vocational resources to assist injured workers to make a prompt, complete recovery and to return to suitable work.
Reporting an Injury
Each State strictly monitors and enforces the timeliness of injury reporting and prompt payment of disability benefits. Prompt Injury Reporting is the responsibility of each employer. In most jurisdictions, financial penalties can be assessed directly against an employer when there is a delay in reporting an injury to the insurance carrier. Prompt injury reporting has also been shown to result in lower claim costs and better claim outcomes for both the employer and injured worker. We want to make the process convenient when it comes time to report an injury. Employers can:
- Fax a completed First Report of Injury Form to our office
(952) 921-3155
(877) 862-8801 Toll Free
- E-mail and attach a completed First Report of Injury Form to us (See Injury Report Forms below)
- Mail a completed First Report of Injury Form to our office
Western National Insurance Group
Attn: WC Claims
P.O. Box 1463
Minneapolis, MN 55440-1463
- Speak to a representative who will take the Report information by phone
(952) 921-5697
(800) 862-6069 Toll Free
Injury Report Forms
Each state jurisdiction has a required Injury Report form. These forms can be obtained from the following State Offices.
Minnesota Department of Labor and Industry
(651) 296-2432
(800) 342-5354
(652) 297-4198 TTY
MN First Report of Injury (Fillable .pdf format for printing)
Wisconsin Department of Workforce Development
(608) 266-1340
WI First Report of Injury (Word Doc)
South Dakota Department of Labor - Division of Labor and Management
(605) 773-3681
SD First Report of Injury (Word Doc)
SD First Report of Injury (.pdf format for printing)
Iowa Department of Workforce Development
(515) 281-5387
(800) JOB-IOWA
(515) 281-4748 TDD
IA First Report of Injury (Word Doc)
IA First Report of Injury (.pdf format for printing)
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